FAQs & Fixes

Are there any knowlege articles on Box?

Yes!  Simply search for emorybox in the KNOWLEDGE BASE

Can I use my full email address instead of netid@emory.edu in Box?

Because of Single-Sign-On integration that lets you log in with your Emory credentials, and because Box uses your email address as your account name, your Box account must be tied to your core network identity (netid). This can, however, be a problem if other people use your longer firstname.lastname@emory.edu email address to invite you to collaborate and Box doesn’t realize it's another email address for your Box account. Luckily, Box has the ability to easily associate additional email addresses to your account so that collaborators can use any associated email address. You can find simple instructions on how to add another email address HERE

Note, this is less of an issue for EHC users who's email is already based on firstname.lastname@emoryhealthcare.org and not a short netid.

Can Sponsored Accounts get access to Emory Box?

Yes!  If a sponsored account holder (with an associated emory.edu or emoryhealthcare.org email address) needs access to Emory Box and doesn't want to use an external Box Lite account, a sponsor may request access for them using the process documented in KB04114.  Please note that request for access must come from an active faculty or staff member and not from the sponsored account holder.  Please also see the details in the knowledge article about the differences between this sponsored account access and faculty/staff access.

Box has changed the way deleting a sync'd folder works and this is important to understand!

Before this change, when you deleted a folder that is synced to your desktop/laptop (from the destop/laptop), it only deleted it on your desktop/laptop (not in the Box Cloud/Web application). The update changes this and will result in the deletion of the folder in Box itself. Additionally, there are slightly different ways this applies based on if this is a personal folder or a collaborative folder. Details are available HERE. This change took place a while back, but its well worth reviewing so that you understand how deleting folders works if you are using Box Sync

Do I need to change my email notifications inside Box?

Box can be set up to notify you when somebody downloads, uploads, comments, previews, or deletes a file that you own or is in a folder that you collaborate in.  By default, we have disabled a lot of these notifications because some folks consider them SPAM.  This doesn't mean, however, that you may not want to set up some of these notifications for yourself, either at your account level or on an individual folder (particularly if that folder is shared with a lot of people who might accidentally delete a file!)  Follow this LINK for more information about setting up notifications.

What happens to my data in Box when I leave Emory?

For Faculty and Staff, it is currently the responsibility of the user (prior to leaving Emory) or their departmental manager (if they have left Emory) to determine the disposition of their Box data. Please see KB04829 for details on what to do and how to transfer ownership of Box data.

Why is my Box Lite (free) account now in Emory’s Box?

Box calls this “repatriation” and it’s part of the process to ensure that all Box accounts using an email address (which is the Box account name) of emory.edu or emoryhealthcare.org are in the Emory Box environment. This is critical to being able to know that if you collaborate with a Box user with an Emory email address, it is in the Emory Box. Over the weeks leading up to this action, instructions were sent out to these account emails on how to keep these private by changing to a non-Emory email address. If this was not done, Box moved these into our environment and they are now subject to Emory terms and conditions. If these contained private data and the user now wants it moved out of the Emory Box, the procedure is for them to create a new free Box account using a non-Emory account name and move the data into that new account. Get that free account HERE

Can I call the Emory Service Desk?

The service desk is available to help with general questions regarding Box that are specific to Emory, such as to help if your Emory email credentials are locked and not allowing access to Box using Emory Single-Sign-On, or if you have other desktop related issues that are affecting Box access. Most other box questions can be answered through the various self-help tools using the links on this page. Click here for the Service Desk