Help

If...

Something is not working correctly or you have a question about how to do something in Canvas

Canvas telephone support is available 24/7 at 844-765-2516 to assist you if you encounter errors or if you have a question about how a particular feature works in Canvas.


You need assistance with enrollment and account issues

  • Instructors will let students know if their course is being taught in Blackboard or Canvas
  • Contact the Teaching & Learning Technologies team at classes@emory.edu if you need assistance with enrollments. This includes students who are not seeing all of their courses and also instructors who need to add TAs and co-instructors to their course
  • If you are having trouble logging into Canvas because of account and password issues call the Service Desk at 404-727-7777 to have your password reset. If you have done that and are still having issues contact the Teaching & Learning Technologies team at classes@emory.edu

You want to work directly with an Emory Canvas team member

Schedule an appointment with our team if you need additional help.