Understanding Your IT Billing Statement

The purpose of this document is to give you a better understanding of the services you receive through Library & Information Technology Services (LITS) and their related costs. Examples of the different sections of the billing statement are provided below. At the end of each example is a summary of field definitions for that section.

 

Services Report Page Heading

The below example shows the information at the top of each page of the equipment/services section of your statement.

EMORY UNIVERSITY
OFFICE OF INFORMATION TECHNOLOGY - SERVICES REPORT
ACCT. NO. 123456 ACCOUNT NAME REPORT PERIOD: BEGINNING DATE
    ENDING DATE

 

Field
Description
Office of Information Technology - Services Report
The name of the statement.
Acct. No.
The SmartKey that incurred the charges.
Account Name
The name of the SmartKey that incurred the charges.
Report Period The service period covered by the billing cycle.

 

Equipment/Services

The below example shows the body of the services report, which details the charges for equipment and services.

LINE/CIRCUIT
NUMBER
LOCATION
ORDER
NUMBER
QTY EQUIPMENT/SERVICES TOTAL
CHARGE
  BUILDING FLOOR ROOM        
404-000-7177 COX - COX HALL 3 TELECOM 990020 1 TWO OR FOUR WIRE DATA CIRCUIT
11.44
404-727-1234 AA GMHI-EMORY WEST B A G G78 0101043 1 STANDARD SINGLE LINE SET
37.65
SUBTOTAL SUBCODE 2411
$49.09
COX-3B 02-05 COX - COX HALL 337 337-02 1 UNIVERSITY ETHERNET
15.00
404-727-1234 COX - COX HALL 3 330 1 HEALTHCARE ETHERNET
18.00
SUBTOTAL SUBCODE 2414
$33.00
TV3190033601 WRC WOODRUFF DORM 3 336 990889 1 RESIDENTIAL CABLE TV
21.27
TV329033001 COX - COX HALL 3 330 000160 1 CABLE TELEVISION DROP
14.50
SUBTOTAL SUBCODE 2416
$35.77
404-070-0351 AA TELECOMMUNICATIONS 2nd 1 MTS2000 MODEL 3 RADIO
131.05
SUBTOTAL SUBCODE 2417
$131.05
404-778-1234 TEC B 1 111 0102527 1 COST FOR WORK:TEC INSTALL EQU
54.00
SUBTOTAL SUBCODE 2418
$54.00
PG-123456 1 SIMON PAGER
200.00
PG-123456 8 PAGER MAINTENANCE
20.40
PG-123456 1 PAGER USAGE MESSAGES = 656
46.58
SUBTOTAL SUBCODE 2420
$266.98
            ACCOUNT TOTAL
$569.89

 

Field
Description
Line/Circuit Number The number of the phone line, data circuit, etc. that is being billed.
Building The building where the line or circuit is located.
Floor The floor in the building where the line or circuit is located.
Room The room where the line or circuit is located.
Order Number The work order number from when the equipment or service was requested.
Qty The number of pieces of equipment or the number of services for each line or circuit.
Equipment/Services The description of the equipment or service that is being charged to the customer.
Total Charge The total charge for the equipment or service.
Account Total The total amount due for equipment and service charges for the report period.

 

Extension Usage Report Page Heading

The below example shows the information at the top of each page of the extension usage section of your statement.

EMORY UNIVERSITY
EXTENSION USAGE REPORT
NAME: CUSTOMER NAME CUSTOMER DEPARTMENT NAME REPORT PERIOD: BEGINNING DATE
EXTENSION: 404-123-4567   ENDING DATE
ACCOUNT: 123456    
9999999999    

 

Field
Description
Emory University Extension Usage Report The name of the statement.
Name The name of the person or group to whom the extension is assigned.
Extension The telephone number that is being billed.
Account The SmartKey that incurred the charges.
Customer Department Name The name of the SmartKey that incurred the charges.
Report Period The service period covered by the billing cycle.
5-to-10 digit number The telephone extension, credit card number, or authorization code assigned to the customer.

 

Extension Usage Report Body

The body of the extension usage report is sectioned based on the call type. Each section concludes with a summary of minutes used and total cost.

DATE
TIME
LOCATION CALLED
NUMBER CALLED
MINUTES
COST
LOCATION CALLED FROM
LOCAL/DIR ASST  
09-05 14:29 DIR ASSIST 411 1.5
.59
FROM ATLANTA GA
09-07 10:20 DIR ASSIST 411 1.5
.59
FROM ATLANTA GA
CATEGORY TOTALS:
2
3.0
1.08
 
ENET  
09-06 15:10 COLUMBIA, SC 803-123-4567 27.0
1.35
 
09-07 17:49 BETHESDA, MD 301-123-4567 14.5
0.73
 
 
CATEGORY TOTALS:
2
41.5
2.08
 
CREDIT CARD  
09-14 21:19 SALEM OR 503-123-4567
17.4
1.01 FROM NEW HARBOR ME 207-123-4567
09-23 13:45 ATLANTA, GA 404-123-4567
1.5
0.32 FROM PORTLAND ME 207-987-6543
    CATEGORY TOTALS
2
18.9
1.33  
INTERNATIONAL  
09-05 11:58 RUSSIA 011-07-1234567890
2 
1.24
FROM ATLANTA GA 404-727-1234
09-05 13:29 ITALY 011-39-1234567890
4
1.00
FROM ATLANTA GA 404-727-5678
 
CATEGORY TOTALS:
2
6.0
2.24
 

 

Field
Description
Date The date the call was made.
Time The time the call was made.
Location Called The name of the place being called
Number Called The telephone number that was called.
Minutes The length of the call, in minutes.
Cost The cost of the call.
Location Called From Location where credit card call was placed and number it was placed from.
Category Totals