Euclid: Help

If you are unable to access EUCLID via the web, you may visit any of Emory's Libraries and use the computers there or get assistance from the many trained Libriarians, or Reference desk staff.

If you are unable to obtain the help you need there, you can send email to the Euclid Support Team at: euclid-l@listserv.cc.emory.edu or call the IT HelpDesk at 404-727-7777.

FAQs

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What is my Username and Password?

For Emory faculty, staff and students:Under username, enter your Network ID (netid) and password to login. These are the same username/password used for OPUS, PeopleSoft and Blackboard.
All other users: Your username is your existing library ID number, as shown on your library card. No password is required.
As an Emory faculty, staff and student you may need to sync your passwords at https://password.service.emory.edu/ if you are having difficulty logging in.

Further help with passwords is available from UTS (404-727-7777) during normal business hours, Monday through Friday, and limited hours on the weekend, or check their web site: http://it.emory.edu/showdoc.cfm?docid=1079
What are the Emory Libraries?
The principal Emory Libraries are:
- General Libraries, including:
- Health Sciences Center Library, including:
  - Emory University Hospital Midtown (Emory Crawford Long Hospital) Library
  - Emory University Hospital Library
  - Grady Hospital Library
- Law Library
- Oxford College Library
- Pitts Theology Library
Can I connect to EUCLID using EndNote?

EndNote is a bibliographic database, which has a collection of references from books. It allows you to store or search databases and libraries, insert the referencees into your paper and automatically format the bibliography in the paper.
The newest version of EndNote connects to EUCLID, and to many other library catalogs, making it very easy to import records into EndNote libraries. For more information, including connection files for Macintosh and Windows, see EUCLID Z39.50 Server Information.
How do I connect to EUCLID on the Web?

EUCLID on the Web requires a web browser (Microsoft Internet Explorer,Netscape Navigator 6 or higher is recommended). EUCLID on the Web uses JavaScript, which earlier versions of Netscape Navigator or Microsoft Internet Explorer do not support. You must configure your browser to enable JavaScript. The address for EUCLID on the Web is: http://www.library.emory.edu/
What are the Databases?

Emory University Libraries subscribe to hundreds of databases that can be accessed through the Databases button. Most databases are restricted to Emory students, faculty and staff.

For help in the Conditions of Use of the Databases and other Electronic Resources see: http://web.library.emory.edu/services/ressvcs/remote.html
Where can I get more help if my question is not answered in this FAQ?

If you are already in one of our Libraries, you can get asssitance from the Reference Librarians at the Reference Desk, or from a staff member at the Circulation desk.
If you are accessing euclid online you can send email to the Euclid Support Team at euclid-l@listserv.cc.emory.edu.
Why do I keep getting an error message, "Session has timed out. Please click OK to start a new WebCat session"?

Are you using a bookmark to access EUCLID? If so, do not; URL's within EUCLID on the Web are generated by a program, and they contain dynamic session information that cannot be bookmarked reliably. The recommended URL for EUCLID is: http://www.library.emory.edu/
Second suggestion: Check your browser preferences, and make sure that caching is set to compare the page in your browser's cache with the page on the network every time.