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UTS Student Computer Support

Location and Hours

The Clean Room is located on the 2nd floor of Cox Hall off the back hallway.
(follow the signs!)

Fall Semester Walk-in Hours

Monday - Thursday
10:00a - 4:00p
Closed on Fridays

Phone: 404-727-5093

Clean Room Services

UTS staff and student employees will:

• scan and clean your computer
  
• install the latest UTS-supported anti-virus software and virus definitions
  
• install a suite of anti-spyware solutions to combat future infections
  
• uninstall ANY programs that pose security risks to your computer, including P2P software.

The UTS Clean Room accepts residential student laptops and all non-residential student computers who are running the following supported operating systems:

• Windows 7
• Windows Vista
• Windows XP
• MacOS 10.4, 10.5, 10.6

Please note that Windows 2000 is no longer supported.  If you are still running Windows 2000 the Clean Room recommends that you upgrade to Windows XP or Windows Vista as soon as possible. If you have any questions about the process or would like us to perform it for you feel free to visit us during normal business hours.

You must have the following items in order to leave your computer:

• Laptops: must be accompanied by a power cord
  
• Desktops: just the computer (no cords, monitors, keyboards, etc.)
  
• Laptops/Desktops: the recovery disks that came with your computer, these are not absolutely necessary but helpful to ensure a speedy return

Residential students with desktops that are having network connectivity issues must call 404-727-7777 to schedule an on-site visit by a ResNet technician.  Please note that if you are a student with a desktop that has a non-connectivity related problem (virus/spyware, Windows not starting, etc.) that you will need to bring your desktop by the Clean Room.

Post and get answers to your computing security-related questions at: IT_Security_Q&A@learnlink.emory.edu

FYI

• The Clean Room is a free service for students and only students. We do not work on faculty or staff computers. Faculty or staff with a computer problem should contact their local support
  
• Students must be the owner of the computer(s) they bring in.  We will not work on "company" computers.
  
• We operate on a first-come, first-serve basis
  
• You must have power cords for laptops and recovery disks for both laptops and desktops.
  
• We make every effort to remediate your computer within two-three business days. (Some issues, however, will take longer to remediate, such as dire operational system problems.)
  
• We make every effort to save your documents and image files if your computer becomes inoperable.
  
• We do not save or back up copyrighted media files
  
• We do not support Windows 9x/ME/2000, but will upgrade a computer to Windows XP or Windows Vista if a student brings a legal copy of the OS to us

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