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- Roles and Responsibilities
SMCC Roles and Responsibilities
- Create a self-governing culture that enables the definition and enforcement of recommended policies and procedures across the IT Service Management community.
- Ensure that the represented organizations are adhering to best practice and defined processes and procedures.
- Make decisions on operational efficiencies, terminology, system usage, policies and procedures some of which require organizational input, feedback, and review.
- Identify additional resources required for the successful execution of the SMCC’s charge.
- Ensure inclusive communication, actively share information, solicit ideas, and provide updates to internal IT parties, external partners, and end users regarding the roadmap, timelines, successes, and challenges.
- Ensure all activities, decisions and work efforts are action oriented and outcome driven.