Documents
- Self-Service(PDF): A guide for using the request catalog as a customer.
- Request Overview for IT User(PDF): This presentation provides an overview of the scope, benefits and logic of request fulfillment.
- Tool Training for IT User(PDF): This presentation provides an overview of Request in ServiceNow for ITIL users (IT analysts) it includes details on how to work a task, cancel an item, how to view status of requests in self service, etc.
- Request Fulfillment Process(PDF): This document details the overall process including scope, guidelines, benefits, interfaces and roles and responsiblities.
- SLA Training Document (PDF): SLA information for requests and incidents.
- Updates when made will be communicated through the REQ-IT listserv, subscribe using these instructions.