Group Study Reservation FAQ

Below are common questions regarding Group Study rooms reservation and use. If the information below does not answer your question(s), please feel free to come talk to a staff person at the Library Service Desk on level 2 during the desk hours.

A group is in the room that we have reserved. What should we do?

Find your reservation confirmation e-mail. Ensure that it says that your reservation was confirmed. Ensure that the date, time, and room for your reservation are correct.

There may be times when students are using the room on a first-come, first-served basis.  So, politely ask the group using the room whether they have the room reserved. If they do not, show them your confirmation email. If they think they have the room reserved, ask them to show you their confirmation and check for the correct date, time, and room. The group that has the reservation confirmation email with the correct room, date, and time is the group that has the reservation.

My group has the room reserved, but someone put a reservation sign on the door. Do they really have the room reserved?

No. The only way to reserve a room is through the online Student Digital Life Resource Scheduler.

Our group needs a room for more than 3 hours. How can we make this reservation?

According to the group study room reservation policy, the daily maximum reservation limit is 3 hours for all rooms combined.

Can I reserve a room for two separate periods on the same day?

Yes. You can make several reservations for the same room on the same day by submitting one reservation at a time. Please note that such reservations have to be at least 3 hours apart. The daily maximum reservation limit is 3 hours for all rooms combined.

Can I reserve several rooms on the same day?

Yes. You can make reservations for different rooms on the same day by submitting one reservation at a time. Please note that such reservations have to be at least 3 hours apart. The daily maximum reservation limit is 3 hours for all rooms combined.

My group arrived 20 min late for our reservation and another group is in the room. Do we still have the reservation?

Our group study room reservation policy allows a 15 minute grace period before the room becomes available to other users.

My group needs to meet every week at the same time. How can I make a repeating reservation?

Making repeating reservations is not allowed.

My group will need to meet again in a month. Can I reserve a room now?

A room can be reserved no more than 14 days in advance.

How can I put my reservation on my calendar?

If you are using an email Client (Outlook, MacMail, etc) or a mobile device, you can use the calendar file attached to your reservation confirmation email to automatically add this reservation to your calendar. 

How can I cancel a reservation?

You can cancel a reservation by clicking on the "cancel this reservation" link supplied in the end of your reservation confirmation email.