Student Employment

The LITS Student Digital Life team is responsible for the maintenance and operation of multiple spaces around campus, including the Learning Commons and MediaLab at Woodruff Library. Below are job descriptions for Learning Commons support provided by the Library Service Desk students and for MediaLab support.

MediaLab Technology Specialist (graduate students; the position may be available to qualified undegraduate students)

Located in Room 421 of Woodruff Library, MediaLab is a space dedicated to the creation of multimedia projects. Student staff support all the tools within this space, including Creative Pen displays, large- and standard-format printers, scanners, audio/visual systems, and computer workstations equipped with Adobe Creative Cloud, Final Cut Pro X, and other applications for video and audio editing, graphic design, image manipulation, and web development.

Responsibilities

  • Assist users with available technologies and resolve all Tier 1 issues
  • Consult users on using the specialized applications
  • Maintain a clean and inviting work environment
  • Advise users on policies and procedures
  • Monitor the equipment and take appropriate actions to address any issues
  • Collect usage data and feedback
  • Provide referrals to users for services beyond the MediaLab

Requirements

  • Extensive skills in multimedia production with proficiency in at least one of the graphic or web design Adobe Creative Cloud applications and either Premier Pro or Final Cut Pro
  • Ability to interact with university students, faculty, staff, and visitors, demonstrating professionalism and exceptional customer service skills
  • Strong work ethic, dependability, punctuality, and advanced interpersonal skills
  • Ability to work independently
  • Ability to adhere to a set schedule
  • Ability to learn new technologies and skills
  • Ability to participate in orientations, training sessions, and workshops as scheduled.

Library Service Desk Student Assistant (undergraduate students)

Responsibilities

Provide exemplary customer service at the Library Service Desk through the following tasks and responsibilities:

  • Providing information to patrons about library services, technologies, policies, as well as directional assistance and information about the campus
  • Checking in/out materials and other basic circulation tasks
  • Assisting patrons with basic reference tools and helping them locate desired resources and navigate the library website
  • Support all technologies in the Learning Commons
  • Maintaining a clean and inviting work environment
  • Setting up technology for users in technology equipped rooms
  • Assisting users with technology and resolving Tier 1 issues
  • Monitoring equipment and taking action to address alerts and notify full time staff
  • Provide referrals for services beyond the Learning Commons
  • Monitoring and stocking office supplies for patrons and desk staff
  • Tracking all patron interactions
  • Other projects assigned to accomplish the goals of the Library Service Desk Team

Requirements

  • Customer service skills
  • Problem-solving skills
  • Strong work ethic
  • Verbal and written communication skills
  • Working knowledge of Microsoft Office suite
  • Desire to learn new technologies and skills
  • Dependability--MUST adhere to assigned work schedule

Library Service Desk Student Supervisor (graduate students)

Responsibilities:

This position supervises the activities at the Library Service Desk, supporting Circulation, Reference, and Learning Commons services and provides exemplary customer service through the following tasks and responsibilities:

  • Opening & closing the Library Service Desk
  • Acting as the main problem solver in supporting student assistants and resolving patron issues and questions
  • Supervising student assistants and assigning tasks
  • Assisting patron questions in person, by phone, and email with:
    • Circulation: checking in/out items & other basic circulation tasks, setting up library accounts, taking payment or waiving library fines, listing items as missing, lost, etc.,
    • Reference: helping patrons navigate discoverE, the library website, and other research tools, provide informed guidance on library collections and resources, help patrons locate resources outside of Emory
  • Support all technologies in the Learning Commons
    • Maintaining a clean and inviting work environment
    • Setting up technology for users in technology equipped rooms
    • Assisting users with technology and resolving Tier 1 issues
    • Monitoring equipment and taking action to address alerts and notify full time staff
    • Provide referrals for services beyond the Learning Commons
  • Tracking daily fine payments and copy card sales
  • Tracking all patron interactions
  • Ensuring the Library Service Desk space remains tidy and orderly
  • Other projects assigned to accomplish the goals of the Library Service Desk Team

Requirements:

  • Supervision skills
  • Verbal and written communication skills
  • Customer service skills
  • Problem-solving skills
  • Strong work ethic
  • Working knowledge of Microsoft Office suite
  • Desire to learn new technologies and skills
  • Dependability—MUST adhere to assigned work schedule

To apply for these positions, please submit an application through the LITS Student Employment site.