FAQ

Below are questions and issues asked about in the Student Technology Support office on a regular basis. If you are having a problem, read below and see if the information provided can help.

If the information below does not answer your question(s), please feel free to come talk to an Student Tech Support staff person.

How do I connect to Emory's network in the residence halls?

You will need to connect to EmoryUnplugged. Once connected, you should open a web browser.  You will be be automatically redirected to a site that will walk you through the Network Registration process. One step will require you to have Emory's McAfee installed on your machine. This is mandatory, and will only install if all other antivirus programs have been removed. You can download McAfee at http://software.emory.edu/sweav.

The registration process only happens on your computers (Mac, PC, Linux) or a Windows Tablet such as a Surface. Smartphones, tablets, e-readers or other devices running mobile OS's (iOS or Android) will require you to simply login with your NetID and Password and Accept the certificate when trying to connect to EmoryUnplugged

What kind of computers are supported at Emory?

Emory does not require laptop ownership, but the majority of students do come to campus with a laptop and take advantage of Emory's wireless network: EmoryUnplugged. The Student Technology Support office will work on computers running Mac OS 10.7 though 10.10 (Lion, Mountain Lion, Mavericks, and Yosemite) as well as Windows 7, 8/8.1, and 10.

The Student Technology Support office will also help you get tablets and smartphones connected to EmoryUnplugged, but not all of these devices support the encryption level used by Emory's network.

Can I download Microsoft Office from Emory?

Yes, Microsoft Office is available to all students through Office 365. 

Please see Instructions for downloading Office

Can I use the wireless feature on my printer in my room?

No. Wireless printers are unable to work over the wireless network at Emory University. In fact, even if the printer is wired to your computer (via USB), it may continue to broadcast a 'network.' This network is visible to machines nearby as either a connectible network or device. When a printer is broadcasting wirelessly it interferes with the wireless signal broadcast by other devices. As a result, wireless printers can disrupt, your and others, wireless experiences in residence halls since they interfere with the wireless signals for EmoryUnplugged, and DooleyNet.

In order to ensure an outstanding wireless experience for everyone in your residence hall, LITS asks that you disable the wireless connectivity of any wireless printers in your room. While directions will differ among different manufacturers and models, this can usually be done by opening the printer settings or clicking the wireless button on the printer and disabling it through an interface. If you experience any problems when disabling the wireless on your printer, you may come to the Student Technology Support office and the staff will be glad to help.

Note: this is the only level of support offered for personal printers.

You are encouraged to utilize Emory's enterprise print service on campus. By using this service, you will not have to worry about the issues that come with ownership of a printer, such as the initial cost of the printer, the paper, and the high cost of replacement toner cartridges. You only pay for the pages you actually print saving you at least $50 during your time at Emory.

What is Network Registration?

All devices (desktops, laptops, tablets, smartphones, etc) that are used to get online via EmoryUnplugged in the residence halls will have to go through network registration. This ensures that everyone who connects to the network meets a certain level of computer security.

The first time you open a web browser (such as Internet Explorer, Chrome, Firefox, Safari, etc.) you will be redirected to the network registration website. If your device doesn't automatically redirect you, manually type in or click bnapppod3.emory.net. You will need to accept the rules & policies for using EmoryUnplugged. 

If you are using a device on Emory’s network, then you will be prompted to download the Bradford Persistent Agent. Once downloaded, you will need to install the agent. It will run a quick scan on your computer to verify that your device meets the security requirements for getting online. See below for a list of requirements.

When the Bradford Persistent Agent has completed you will be granted access or referred to remediation steps to get your device on the network.

Requirements for passing the Bradford Agent:

  • McAfee installed (Included in your tuition from Emory)
  • Firewall enabled
  • Automatic Updates enabled

I have already passed the Bradford Agent's scan, but I'm still being redirected back to the Network Registration page?

You might need to clear your web browser’s cache.

After being redirected to go through the network registration process, a number of web browsers will remember what happened and continue redirecting after you have successfully registered your computer. If this happens, try navigating to a website that has not recently been visited and see if you get redirected as before. If you do not get redirected, you will need to clear your web browser's cache.

If you continue to get redirected, you may want to wait a few minutes and try again or bring your computer to the Student Technology Support office and we will help you through this process.

How do I register games systems, TVs, or other network devices?

Gaming systems and other network devices that do not have a standard web browser will have to be manually registered at the Student Technology Support office. You will need to bring the game system/device, power & video cables, and controller/remote control. 

Why can't I log into my email, OPUS, or BlackBoard?

If you are ever unable to log into university services such as OPUS, BlackBoard, or Email, there might be an issue with how your password is synced. To fix this you can try going to https://mypassword.emory.edu. Here you can log in and reset your password. If you are unable to log in at this site, call the IT Service Desk at 404-727-7777 and they can reset your password over the phone.

Note: If you have to change your password, you will need to update the saved password for all of your devices that connect to EmoryUnplugged. The easiest way to do this will usually be to remove/forget the current connection and set it up again. Failure to change all devices could lock your account again after one fails to connect to EmoryUnplugged or your email too many times.

My account may have been compromised, what do I do?

Unfortunately, NetID & password information can be stolen by individuals who intend to use it maliciously. One of the most common ways this happens is by getting you to respond to a phishing attempt. If you believe that you may have responded to a phishing attempt, go to https://mypassword.emory.edu immediately and change your password to something different.

If Emory University's Security team detects that your account has been compromised, your password will be reset and you will be notified via a phone call or message (if possible).

Note: If you have to change your password, you will need to update the saved password for all of your devices that connect to EmoryUnpluggedThe easiest way to do this is to remove the current connection and set it up again. Failure to change all devices could lock your account again after one fails to connect to EmoryUnplugged or your email too many times.

Where do I go to download software that is available to me as a student?

There are a number of areas for students to get software. Microsoft Office is available through Office365 please follow this link.

You can also go to http://software.emory.edu/express and login using your Emory NetID and password. You should be directed to the software available for your Operating System. Click download and follow any instructions listed in order to install the software.

Alternatively, you can also download McAfee, which is needed to get on EmoryUnplugged, from http://software.emory.edu/sweav

You may also go to http://www.academicsuperstore.com/ to see what software is available to you at a discount.

How can I print to University printers from my computer?

EaglePrint! You can go to http://it.emory.edu/eagleprint and follow the directions on that site. If you have any trouble setting this up, the Student Technology Support staff can help you.

What does the Student Tech Support office NOT support?

Student Tech Support does not fix hardware issues. Student Tech Support can, however, help diagnose a hardware issue and point you in the best direction to receive proper support. We may be able to assist in the replacement of hardware, however, Student Tech Support does not order parts, do warranty repairs, or provide any authorized repair work on machines. If you need assistance with a warranty repair, please visit your manufacturer's website for details on how to receive repair service.

Student Tech Support does not support the use of 3rd party email applications besides Microsoft Outlook. You can download Outlook through Office 365. Follow the instructions here. Students connecting to Office 365 need to go to http://email.emory.edu; students connecting to Exchange should connect via http://outlook.office365.com.

Student Tech Support cannot offer support for personal printers. If you need assistance with printing, Student Tech Support can assist in setting up printing to Emory printers located in Cox Hall, Woodruff Library, the DUC, the SAAC lab, certain dormatories, and other areas across campus. For more information, please see the EaglePrint page.

Student Tech Support will not work on any computers that do not belong to the student bringing it in for support. Students who are found to have abused this service by bringing in computers owned by someone else may be turned in to the Office of Student Conduct.