Student Technology Support

STS-Home2

Fall Semester Hours

Monday - Friday: 10a - 6p  |  Sat & Sun: closed 

Exceptions:

Wed - Fri, November 22 - 24:  closed for Thanksgiving Recess

After Hours or off campus?

Please use the assistance buttons below or contact the University Service Desk at 404-727-7777

Location

1st floor, Woodruff Library, 540 Asbury Circle, Atlanta, GA 30322.


Who we are and what we do

Student Technology Support (STS) is a free service for Emory students providing technical support and assistance for a variety of issues on student-owned devices. Faculty and Staff needing technical assistance should contact their department local support for assistance with their devices.

STS is supported by students for students. If you’d like to join our team, visit our student employment page.

STS operates on a first-come, first-serve basis. Most support requests, such as EmoryUnplugged wireless setups or game console registrations, can be handled relatively quickly on a walk-in basis. More complicated issues, such as virus and/or spyware removal, requires a computer be checked-in for repair.

Students will need to have their Emory Student IDs for verification when coming in for assistance or picking up a computer.

We can help:

  • Configure EmoryUnplugged connectivity on capable laptops and personal devices
  • Configure DooleyNet connectivity on wireless devices not compatible with EmoryUnplugged
  • Install or reinstall operating systems
  • Scan for and remove computer viruses and other types of malware
  • Install the latest LITS-supported anti-virus software and virus definitions
  • Install a suite of anti-spyware solutions to combat future infections
  • Assist with general operating system troubleshooting
  • Install the latest hardware drivers for your machine
  • Uninstall programs that pose security risks to your computer, including P2P software
  • Diagnose hardware problems and assist with repairs

Supported Devices and Operating Systems

  • Windows* 7 and up
  • macOS* 10.11 and higher
  • Wireless setup for Linux, Android and Apple iOS
  • Game consoles, eReaders, and others for wireless use in residence halls 
  • Any device not listed, STS will attempt to help, but cannot guarantee service
    *STS will only work on legitimate finished operating systems (no pirated copies or beta builds).

All machines that are going to be dropped off/checked-in require a power cord.

Students are responsible for backing up their data before devices are brought in. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.

For check-ins: STS strives to remediate your computer within two to three business days. Serious issues may take longer.


Assistance

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