Avaya Phone System: 19 Months Without Major Incident
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Emory University experienced a system-wide phone outage on the morning of September 22, 2009, the first significant voice issue in 19 months. By 10:00 am, Emory's University Technology Services (UTS) had restored and stabilized the system. All IP phones recovered successfully and internal voice/data switches are believed to be online. Customers were contacted by their Business Relationship Manager (BRM) and a Code White was issued and cleared.
The root cause has not been determined, but teams are working on several theories. Until UTS knows precisely what caused it, there is a chance the issue could return.
Please feel free to contact me if you have any questions.
Brett Coryell
Deputy CIO
Emory University
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