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International Travel Loaner Devices Program

International travel poses security risks to research data stored on computers and mobile devices. To mitigate these risks, Emory University has established the International Travel Loaner Devices Program, which provides loaner laptops and smartphones for travelers giving priority for travel to high-risk destinations.

Devices are available at no charge to faculty, staff, and student employees conducting Emory University-sponsored international travel.  Costs, such as international data, voice, or text messaging; and lost, stolen or damaged equipment, are the responsibility of the traveler and their department.

High-Risk Destinations

More focused on destinations with travel advisory level 3 and level 4 (Ex. China, Afghanistan, Egypt, Colombia, etc.).  More information can be found below:

Eligibility

Click each section for details

There is no cost to borrow a laptop. However, travelers are responsible for any damage or loss ofthe laptop or peripheral items. 
Provided by Local IT and Managed by OIT Client Services
  • Dell Latitude 14 inch 
  • MacBook Pro 14 inch 
  • Apple iPhone 
  • Samsung Android 
  • Laptop carrying case 
  • Power supply/cable 
  • International power adapter (for laptop/cellphone use only) 

Software 

  • Updated Windows or Mac OS  
  • Browsers – Firefox/Chrome/Edge/Safari 
  • Microsoft 365 and all associated applications will be available via web access only 
  • OneDrive Recommendation (needed for file access)  
  • OIT CrowdStrike 
  • OIT MECM/Jamf 
  • OIT Tenable 
  • No VPN access (client or web) - cannot connect to local Emory network resources (home folders, departmental shares, printers, remote desktop, etc.)  
  • USB Ports will be deactivated 

 Phones  

  • Android or iPhone

For Office Phones in Use

  • EC500 needed if office phone in use 
  • Forward primary cell number to loaner phone (traveler) 
  • InTune MDM Lockdown Policy applied for security 

Travelers will not be able to modify device settings or install new apps. Devices are configured to provide access to email, internet, and select software only. Loaner devices are not intended to replace daily-use devices. 

  • Loaner devices are highly recommended for international travel and are available on a first-come, first-served basis with priority given for travel to high-risk destinations.  
  • Devices may be borrowed for up to 30 days. 
  • Devices are not available for extended travel over 30 days, sabbaticals, or as departmental loaners.  
  • Devices can be reserved up to 10 business days before departure but no less than 3 business days before pickup date. 
  • Traveler should contact Emory’s Export Control Office exportcontrol@emory.edu at least two days in advance of travel for export controls briefing and the possible need for export documentation. 

 Sensitive data notice 

To comply with the University's security policy, as well as with Federal export and privacy laws, travelers should not copy or download any sensitive data or information onto the hard drive.

Submit a Request to your local IT tech  - Please have the following information ready when you make a request:

  • Destination Country
  • Departure Date
  • Return Date
  • If Computer is required and type (Dell or Mac)
  • If Cell Phone is required and type (iPhone or Android)
  • Best contact number (other than loaner phone)
  • Speedtype (used to replace damaged/stolen*/lost devices)

Terms and Conditions  

  1. Loaned devices are property of Emory University and are provided at no charge. Other costs, such as data charges, international voice, text messaging, and lost, stolen or damaged devices, are the responsibility of the borrower and their department. If a loaned device item is damaged, contact the 24/7 IT University Service Desk at 404-727-7777. 
  2. Do not store data on any loaned devices.  
  3. Borrowers should always keep the device(s) in their possession. If a loaned device is lost or stolen, report it to campus police at 404-727-6111 and then contact the 24/7 IT University Service Desk at 404-727-7777.
  4. Loan requests cannot be approved if the international travel itinerary includes a destination that is identified as a state sponsor of terrorism or is listed as an embargoed actor by the U.S. Department of State. These countries include Cuba, Iran, North Korea, and Syria. 
  5. Trade restrictions have been placed on some countries, for example Myanmar (Burma), China, Israel, Kazakhstan, Russia, Saudi Arabia and Ukraine. Devices loaned for international travel to such countries must be accompanied by documentation indicating compliance with trade restrictions. Further information about restricted countries is available by contacting Emory Research Compliance and Regulatory Affairs (RCRA) at researchsecurity@emory.edu.
  6. All loaned devices must be returned within 5 business days of returning to the United States. 
  7. After you return from your trip, do not connect a loaned device to any Emory wired or wireless network. Emory University will wipe and reload the device when it is returned. Emory University is not responsible for any lost data.  
  8. The borrower must change their Emory password upon returning to the University. 
  9. The same rules and guidelines that govern use of devices at Emory apply to the use of devices loaned for international travel.  
  10. Violations of the terms outlined above will result in appropriate disciplinary action, which may include loss of loaner device privileges, computing privileges, suspension, termination, or expulsion from the University, and legal action. 
  11. Violations of any international, federal, state, or local law concerning the unauthorized access or use of loaned University devices and computing services will result in the appropriate disciplinary action up to and including termination from the University. 

 The International Travel Loaner Device Program is expected to be fully operational by April 5, 2024.  In the interim, contact your local IT support group to inquire about the current availability of loaner devices.

Technical Support 

For assistance visit the ServiceNow Service Portal for contact details