Change Management

Change Management (CM) is the process that ensures standardized methods, documentation and procedures are used for efficient and prompt handling of all IT Changes, in order to minimize the impact of change related problems upon the service quality.


  • An additional level of managerial approval for all changes, creating greater awareness for a group's change methods and improved decision-making
  • Improved documentation following Change Management implementation, creating valuable information for improvements to future changes
  • Increase in the creation of changes with the new process. Measuring the first 6 weeks of Change Management in ServiceNow we had a 400% increase in comparison to the changes published to CM25 the same time last year