Knowledge Management

Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.

Some of the Business Units Currently Using Knowledge Management are: Office of Information Technology, Emory College, School of Medicine, Yerkes, Law School,  and School of Public Health.


  • Improved quality and consistency of support services provided to the community
  • Increased efficiency of all support staff
  • Collaboration and knowledge sharing across the enterprise