Request Fulfillment

Request Fulfillment is the process that provides a channel for users to request and receive standard services for which a pre-defined approval and fulfillment process exists. Through its relationship with Knowledge Management, Request Fulfillment provides information to users and customers about the availability of services and the procedures for obtaining them.


  • Fulfillment teams will be able to create customized order forms leading to the capture information that is required to begin work and deliver the good or service the customer is requesting
  • Coordination between multiple fulfillment teams can be automated through workflow and the auto assignment and routing of tasks
  • Users will be able to view delivery times and the status of their request in the self service application
  • Management will have more data to review the effectiveness and efficiency of fulfillment

How can I get involved?

Individuals interested in request should subscribe to the Request Fulfillment listserv; See our documentation on how to subscribe to the listserv.