University Technology Services

Leadership: Deputy Chief Information Officer
Contact Us: Email us, or call the University Service Desk (404-727-7777)

What We Do:

University Technology Services (UTS) is responsible for maintaining and coordinating Emory's centralized computing services and supporting academic and administrative departments in the effective and efficient use of these technologies.

UTS promotes Emory's innovative approaches to teaching and learning by providing robust information technology services. UTS provides enterprise services to Emory University and Emory Healthcare, including administrative applications (PeopleSoft), email and calendaring (Exchange), and support services with a 24-hour Service Desk. UTS also provides telephone, wireless and wired networking, paging, cable television, and radio and video services to the Emory enterprise.

Additionally, UTS provides many academically focused technology resources and applications (BlackBoard) and support for over 100 technology-enriched classrooms. Emory's award-winning Center for Interactive Teaching (ECIT) is just one of several of UTS' computing centers and labs. Students and faculty work collaboratively in the Computing Center at Cox Hall.

UTS is organized into the following seven groups:

  • Academic Services
  • Call Center
  • Enterprise Applications
  • Enterprise Services
  • Infrastructure
  • Integration
  • Project Management

Services:

UTS services are listed and detailed in the IT Service Catalog.

Key Metrics

Support Services

Call Center answers per year

1,900,000

Visits to Cox Hall Computing Center per year

200,000

Phone and Network work orders per year

31,238

Pages per year

4,875,706

Applications

Blackboard online courses added in past year

5,747

Email Spam Filtering - Messages blocked daily

5,700,000

Email delivered daily

300,000

Exchange Email Accounts

25,724

Hosted Websites

242

Hosted Websites Hits per day

4,940,664

Online Enrollment transactions

679,689

Online Streaming Audio/Visual clips per year

1,797,070

iTunes U Podcasts downloads in past year

2,072,806

Infrastructure

Cable TV Drops

2,711

Terabytes of Storage

850

Data Ports

69,963

Voice Ports

32,600

Voicemail Boxes

12,550

Wireless Access Points

1,933