Library and Information Technology Services billing statements are available at the LITS Self-Service website. Before you link to the website, the instructions you need about how to pull your invoice are here.
LITS Rates: Provides a summarized listing of monthly rates on the most commonly used LITS services as well as one-time charges for installation and purchases.
Requests concerning LITS billings may be submitted to LITS Business and Administration (LITS B&A) via email to: LITS-billing@LISTSERV.CC.EMORY.EDU
As further explanation of your requests, documents such as electronic worksheets or scanned marked-up copies of your invoices may be attached to your email requests.
Below are examples of requests that may be submitted to the listserv:
Request for copies of your LITS invoices
If your copy of the statement is lost or you are unable to obtain a copy from the Self-service site, you may request a copy. Please include the SmartKey (or FAS/CODA for invoices prior to FY09-10) and the billing period for which you are requesting a copy of the IT invoice/statement.
Changes to the SmartKey to be charged with NO change in service
If a change is needed ONLY to the SmartKey charged on existing services and no further changes** are needed to the service itself, the request can be sent to LITS B&A. Please include the current SmartKey, the new SmartKey, and the Line/Circuit Number (i.e. the phone number).
**Requests to change the SmartKey in conjunction with a change to the service may be submitted via the Shopping Cart on the LITS Self-Service website.