OIT Billing Information
The Office of Information Technology (OIT) billing statements are available at the OIT Self-Service website.
- The Self-Service website provides access to your historical monthly bills for IT services charged to a specific SmartKey (as well as charges previously charged to FAS and CODA accounts). In addition, real-time equipment/services reports are available which contain all the recurring equipment/services currently billable to a specific SmartKey or to a range of Department numbers. Access to this site is available ONLY from on campus or by connecting through a VPN if off campus. Permissions to access the site are based on the security profile set up by the Controller's Office. To request access, please complete the Controller's Office form: Compass Security Change Request Form
OIT Rates: Provides a summarized listing of monthly rates on the most commonly used IT services as well as one-time charges for installation and purchases.
Requests concerning OIT billings may be submitted to IT Finance and Administration (IT F&A) via email to: OIT-BILLING@LISTSERV.CC.EMORY.EDU
As further explanation of your requests, documents such as electronic worksheets or scanned marked-up copies of your invoices may be attached to your email requests.
Below are examples of requests that may be submitted to the listserv:
Request for copies of your OIT invoices
If your copy of the statement is lost or you are unable to obtain a copy from the Self-service site, you may request a copy. Please include the SmartKey (or FAS/CODA for invoices prior to FY09-10) and the billing period for which you are requesting a copy of the OIT invoice/statement.
Changes to the SmartKey to be charged with NO change in service
If a change is needed ONLY to the SmartKey charged on existing services and no further changes** are needed to the service itself, the request can be sent to IT F&A. Please include the current SmartKey, the new SmartKey, and the Line/Circuit Number (i.e. the phone number).
**Requests to change the SmartKey in conjunction with a change to the service may be submitted via the Shopping Cart on the OIT Self-Service website.