Apple iOS

This page provides you with information on Apple iOS devices, including the iPhone, iPod Touch, and iPad. For general questions about the policy, be sure to read this FAQ.

How to backup an Apple device

Backing up an iOS device (iPhone, iPad, iPod) can be accomplished by syncing the device with iTunes, or iCloud if you are running iOS 5. The following article from Apple explains how to backup your device using either iTunes or iCloud.

http://support.apple.com/kb/HT1766

How to update an Apple device

Updating an iOS device requires connecting it to iTunes to install the latest update if you're running iOS 4 and below. iOS 5 users can get updates by opening the Settings app, and then tapping General/Software Update.

http://support.apple.com/kb/ht1414

Known issues with Apple devices

What you should expect to see when the policy is applied to your device

Note: If you already have a PIN set to unlock your iOS device, you won't be prompted at all when the policy applies unless your current PIN is too simple. A simple PIN is one that uses ascending, descending, or repeated characters (e.g. 1234, 4321, 0000).

1. A pop up bubble will appear notifying you that you must set a PIN. If you choose to enter the PIN later, you will not be able to check for new mail messages or synchronize your calendar until the PIN is set.

iOS Prompt

2. After you've selected "Continue" you will be presented with the dialog to enter your PIN. It will also describe the requirements of the PIN. If your PIN matches the requirements, you'll be asked to confirm it once more. It is very important that you choose a PIN that you can remember. Emory is not able to keep track of the PIN that you assign to your device and will not be able to help in the event that you forget your PIN.

iOS Prompt

iOS Prompt

How do I manually apply the security settings on my Apple iOS device?

Instructions for manually applying the security settings to your Apple device may be found at the link below. This should only be necessary if you don't check your Emory e-mail from the device.

https://emory.service-now.com/kb_view.do?sysparm_article=KB01451

Is my device approved for storing sensitive Emory data?

The following table describes which Apple devices are acceptable for storing data classified as Emory Restricted or Emory Confidential. The devices marked "Yes" are only acceptable for storing such data when the device has been configured in accordance with Emory's Smart Device Security Policy. For more information on these data classifications, see: http://policies.emory.edu/5.12#definitions.

iPad Yes Any model of iPad
iPhone Yes (see note for restrictions) Must be an iPhone 3GS or newer, running iOS 4.0 or later
iPod Touch Yes (see note for restrictions) Must be an iPod Touch 3rd generation or newer