IT Newsletter: October 2011
Cover Story: Online News Gets a Facelift!
Welcome to the newly renovated Online News! In an effort to improve the overall look and usability of our monthly organizational newsletter, OIT's MarComm office has officially unveiled our more "Emory-ized" edition.
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Update From Brett: Wireless and Ready!
Wireless is a long-term trend for students and staff alike, and Emory is making a bold push in this area, not because wireless can be less expensive than wired but because "untethered" is the way people like to work and live. Our plans for Back-To-School (BTS) hit a roadblock and the team responded beautifully.
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Reward and Recognition: Freshmen Arrival Weekend and Back to School 2011
Back-To-School/Freshmen Arrival Weekend (BTS/FAW) is the annual large-scale effort where OIT staffers apply a hands-on approach to handling the computing needs of the entire Emory student body as it returns to campus each fall. Led by Dawn Francis-Chewning (Academic Technology Services), this article is her behind-the-scenes look at another fantastic job by her cross-organizational team.
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News and Events: Time To Start Cooking!
It's that time of year...the Annual OIT Chili Cook-off and Dessert Bake-off. Whether you participate as a contestant or just as our guest, be prepared for good food and great fun!
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Project Updates: Amcom Technical Upgrade Success!
On Thursday, September 8th, the upgrade to version 4.5 of our Amcom Paging Software went live with huge success. All applications, including SimonWeb, On-Call Calendars, Smart Speech, VRU, and eNotify were upgraded without issue. Call and ticket volume were average, with the majority of issues being login questions, as one of the changes to the new system was the requirement for users to login.
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Meet New Employees: Dana Haggas - New UTS Director
On Monday, August 1st, Dana Haggas became the new Director for Enterprise Applications in UTS. Dana's selection followed a long period as the interim Director during which she brilliantly handled the transition from manager to director and quickly learned about the intricacies of the many non-Peoplesoft services and the complexities of data warehousing and business intelligence.
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Focus on OIT: First Data Credit Card Processing a Compelling Pilot Project
One of the most common, vexing needs facing Web site owners is the challenge of taking credit card payments. From the need for compliance to the exposure of potential data loss, the hurdles to even the simplest transaction have made it difficult, if not nearly impossible for Emory sites to sell items or tickets. OIT is working with resources from several units across campus to change that.
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Process Corner: ITSM Takes Home National Award
The results are in and Emory won the IT Service Management award for Project of the Year! The award was for our unique implementation of Service-now and the way we were able to set aside local differences to create a community of good practices that we all share.
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Staff Bytes: Mark Eisert - Iron Man!
Congratulations to Applications Lead Developer Mark Eisert (Integration), who recently competed in the ESi Ironman 70.3 in Augusta, Georgia on September 24th. For those that don't know, that's a half Ironman triathlon comprised of a 1.2-mile swim, 65-mile bike ride and 13.1-mile run, adding up to 70.3 total miles. Throw in the hot and humid weather of 77 degrees at the start time of 7:30 a.m. and this is a pretty exhausting event!
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