Process Corner

Update From the SMCC

Happy graduation, process people!

Congratulations to the participants from School of Medicine, School of Law, Goizueta Business School, Research Administration, Campus Services, University Libraries, Office of the Vice President for Finance, Emory College and University Technology Services who recently completed their ITIL® Foundation Certification.

ITIL is leveraged by Emory University and organizations worldwide to improve the quality and relevance of IT services to its customers. The ITIL Foundation course equips learners with a common language by providing a broad overview of IT Service Management best practices. In 2011 the IT Service Management Office (ITSMO) delivered three ITIL Foundation courses and one Intermediate course. Some of the feedback from the participants in these courses included:

Additional courses are scheduled in 2012:

Course Name Date Seats Available
ITIL Foundation January 24-26, 2012 4
Lifecycle course - Service Strategy February 7-9, 2012 1
ITIL Foundation March 26-28, 2012 15
Capability course - Service Offerings & Agreements April 9-13 9
Capability course - Operation Support & Analysis June 18-22, 2012 11

To learn more about ITIL or to view the current schedule and availability of training visit the SMCC training website at: or contact for additional information.

- Nicole Mcfarland, ITSM, Integration