News and Events

SOA Course Praised By Wake Forest Portfolio Manager

Chris McLaughlin is a portfolio manager at Wake Forest University.

Emory's ITIL training has been so successful we recently had a visitor from Wake Forest to attend a class. If there are openings in our classes, we offer them externally but so far the classes have almost always been filled with Emory people.

Chris McLaughlin, who is the Service and Project Portfolio Manager for Wake Forest University, reached out to us, having done a search for Service Offerings and Agreements (SOA) training, to attend our certification class. McLaughlin performs the same function at Wake as Farah Remtulla (PMO) does here.

Chris liked the training so much he asked if we'd be able to travel up to Winston Salem and do some more training. "Emory is very fortunate that its leadership recognizes the value of service management principles and to have staffers that know so much about ITIL. Farah and Nicole are experts in the topic and it is a valuable asset to Emory IT."

This class, which is about understanding the services that an organization offers its customers and defining appropriate service levels, is one of many ITIL intermediate courses that we offer. The intermediate courses for the rest of 2012 have filled up, but if you want more courses for 2013, let ITSMO know!

- Nicole McFarland, IT Service Manager, Integration

Are You Tired of Traffic?

The "Green Swish" indicates stories or ideas emphasizing our Division's efforts to be sustainable.

The Office of Sustainability Initiatives wants to know: Are you tired of traffic?

Go to and find out more about it. It's a very informational website about the Transportation Investment Act Referendum and why it's important to the staff, faculty and students of Emory University.

Voting Day is July 31st and Absentee Ballots are available off the FAQs page at The FAQ's address who can vote, how long Light Rail might take to get to Emory, why the Sierra Club opposes the Transportation Referendum, how much money is involved and lots more.

Read more about it and then, exercise your civil right to Vote!

- Dawn Francis-Chewning, Business Analyst, Academic Technology Services

The Service Desk Has Moved to NDB

Michael Keown (left) greets Sharon Gregory (right) in the new Service Desk space.

After a long wait, the Service Desk has moved to the North Decatur Building (NDB). They now share space with the Technical Operations Center (TOC) on the third floor. They moved a total of 11 people, included their manager, Sharon Gregory (Enterprise Services).

Athan Gillette (Enterprise Services) coordinated the overnight movement of the crates from the Midtown Hospital location to NDB. Randy Phillips (Enterprise Services) moved early to test the Service Desk phone lines and identify potential issues. As a result of the coordination, the team experienced no down time and was fully operational at 7 a.m. on May 11.

The team is excited to increase their involvement on campus. Being in the heart of OIT operations allows the team more availability for training and dramatically reduces commute time between the campus and Midtown Hospital.

Michael Keown (Enterprise Services) greeted his team and the PMO department brought cookies, drinks, cupcakes, flowers, and balloons to make everyone feel welcome.