E-SNUG Roles and Responsibilities

Create a culture that enables the definition and enforcement of recommended policies and procedures across the ServiceNow user community.
Create a process to ensure product backlog items are prioritized with cross-functional input.
Ensure that the process owners and managers are adhering to best practice and defined processes and procedures.
Make decisions on operational efficiencies, terminology, system usage, policies and procedures some of which require organizational input, feedback, and review.
Ensure inclusive communication, actively share information, solicit ideas, and provide updates to the ServiceNow user community regarding the roadmap, timelines, successes, and challenges.
Ensure all activities, decisions and work efforts are action oriented and outcome driven.