Service Management Competency

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ITSM at Emory

• Change Management
• Service Asset and Configuration Management
• Incident Management
  • Major Incident
• Knowledge Management
• Problem Management
• Request Fulfillment
• Service Catalog Management
• Service Level Management

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Training Opportunities

To learn more about IT Service Management at Emory, visit the below training options.

• Training Schedule
• Self-Guided Training
  
• ITIL Training

For additional information, email itsmo@emory.edu.