SMCC Roles and Responsibilities

Create a self-governing culture that enables the definition and enforcement of recommended policies and procedures across the IT Service Management community.
Ensure that the represented organizations are adhering to best practice and defined processes and procedures.
Make decisions on operational efficiencies, terminology, system usage, policies and procedures some of which require organizational input, feedback, and review.
Identify additional resources required for the successful execution of the SMCC’s charge.
Ensure inclusive communication, actively share information, solicit ideas, and provide updates to internal IT parties, external partners, and end users regarding the roadmap, timelines, successes, and challenges.
Ensure all activities, decisions and work efforts are action oriented and outcome driven.