LITS Billing Information and Help

LITS Self-Service website

Library and Information Technology Services billing statements are available at the LITS Self-Service website

The Self-Service website provides access to your historical monthly bills for LITS services charged to a specific SpeedType/SmartKey. In addition, real-time equipment/services reports are available which contain all the recurring equipment/services currently billable to a specific SpeedType or to a range of Department numbers. Access to this site is available ONLY from on campus or by connecting through a VPN if off campus. Permissions to access the LITS Self-Service website are based upon access to Compass Reporting which is set up by the Controller's Office.

LITS B&A Help

Requests concerning LITS billings may be submitted to LITS Business and Administration (LITS B&A) via email to: LITS-billing@LISTSERV.CC.EMORY.EDU

As further explanation of your requests, documents such as electronic worksheets or scanned marked-up copies of your invoices may be attached to your email requests.

Below are examples of requests that may be submitted to the listserv:

Request for copies of your LITS invoices

If your copy of the statement is lost or you are unable to obtain a copy from the Self-service site, you may request a copy. Please include the SpeedType/SmartKey and the billing period for which you are requesting a copy of the IT invoice/statement.

Changes to the SpeedType/SmartKey to be charged with NO change in service**

If a change is needed ONLY to the SpeedType/SmartKey charged on existing services and no further changes are needed to the service itself, the request can be sent to LITS B&A. Please include the current SpeedType, the new SpeedType, and the Line/Circuit Number (i.e. the phone number).

**Requests to change the SpeedType in conjunction with a change to the service may be submitted via the Shopping Cart on the LITS Self-Service website

Long-distance authorization code and/or calling card requests

Long-distance auth code or calling card request

Telephone Instructions

Telephone instructions including dialing instructions for placing a long-distance call are here:

Telephone instructions

LITS Rates

LITS Rates:  Provides a summarized listing of monthly rates on the most commonly used LITS services as well as one-time charges for installation and purchases.