Understanding Your IT Billing Statement

The purpose of this document is to give you a better understanding of the services you receive through Library & Information Technology Services (LITS) and their related costs. Examples of the different sections of the billing statement are provided below. At the end of each example is a summary of field definitions for that section.

Services Report Page Heading

The below example shows the information at the top of each page of the equipment/services section of your statement.

EMORY UNIVERSITY
OFFICE OF INFORMATION TECHNOLOGY - SERVICES REPORT
GL. Number. 1234567890ACCOUNT NAMEREPORT PERIOD: BEGINNING DATE
  ENDING DATE

 

Field
Description
Office of Information Technology - Services Report
The name of the statement.
GL Number
The SpeedType that incurred the charges.
ST Description
The description of the SpeedType that incurred the charges.
Report PeriodThe service period covered by the billing cycle.

Equipment/Services

The below example shows the body of the services report, which details the charges for equipment and services.

LINE/CIRCUIT
NUMBER
LOCATION
ORDER
NUMBER
QTYEQUIPMENT/SERVICESTOTAL
CHARGE
 BUILDINGFLOORROOM    
404-000-7177COX - COX HALL3TELECOM9900201TWO OR FOUR WIRE DATA CIRCUIT
11.44
404-727-1234 AAGMHI-EMORY WEST B AGG7801010431STANDARD SINGLE LINE SET
37.65
SUBTOTAL SUBCODE 2411
$49.09
COX-3B 02-05COX - COX HALL337337-021UNIVERSITY ETHERNET
15.00
404-727-1234COX - COX HALL33301HEALTHCARE ETHERNET
18.00
SUBTOTAL SUBCODE 2414
$33.00
TV3190033601WRC WOODRUFF DORM33369908891RESIDENTIAL CABLE TV
21.27
TV329033001COX - COX HALL33300001601CABLE TELEVISION DROP
14.50
SUBTOTAL SUBCODE 2416
$35.77
404-070-0351 AATELECOMMUNICATIONS2nd1MTS2000 MODEL 3 RADIO
131.05
SUBTOTAL SUBCODE 2417
$131.05
404-778-1234TEC B111101025271COST FOR WORK:TEC INSTALL EQU
54.00
SUBTOTAL SUBCODE 2418
$54.00
      ACCOUNT TOTAL
$302.91

 

Field
Description
Line/Circuit NumberThe number of the phone line, data circuit, etc. that is being billed.
BuildingThe building where the line or circuit is located.
FloorThe floor in the building where the line or circuit is located.
RoomThe room where the line or circuit is located.
Order NumberThe work order number from when the equipment or service was requested.
QtyThe number of pieces of equipment or the number of services for each line or circuit.
Equipment/ServicesThe description of the equipment or service that is being charged to the customer.
Total ChargeThe total charge for the equipment or service.
Account TotalThe total amount due for equipment and service charges for the report period.

Extension Usage Report Page Heading

The below example shows the information at the top of each page of the extension usage section of your statement.

EMORY UNIVERSITY
EXTENSION USAGE REPORT
NAME: CUSTOMER NAMECUSTOMER DEPARTMENT NAMEREPORT PERIOD: BEGINNING DATE
EXTENSION: 404-123-4567 ENDING DATE
GL No: 1234567890  
9999999999  

 

Field
Description
Emory University Extension Usage ReportThe name of the statement.
NameThe name of the person or group to whom the extension is assigned.
ExtensionThe telephone number that is being billed.
GL NumberThe SpeedType that incurred the charges.
Customer Department NameThe name of the SpeedType that incurred the charges.
Report PeriodThe service period covered by the billing cycle.
5-to-10 digit numberThe telephone extension, credit card number, or authorization code assigned to the customer.

Extension Usage Report Body

The body of the extension usage report is sectioned based on the call type. Each section concludes with a summary of minutes used and total cost.

DATE
TIME
LOCATION CALLED
NUMBER CALLED
MINUTES
COST
LOCATION CALLED FROM
CREDIT CARD 
09-1421:19SALEM OR503-123-4567
17.4
1.01FROM NEW HARBOR ME 207-123-4567
09-2313:45ATLANTA, GA404-123-4567
1.5
0.32FROM PORTLAND ME 207-987-6543
  CATEGORY TOTALS
2
18.9
1.33 
INTERNATIONAL 
09-0511:58RUSSIA011-07-1234567890
2 
1.24
FROM ATLANTA GA 404-727-1234
09-0513:29ITALY011-39-1234567890
4
1.00
FROM ATLANTA GA 404-727-5678
 
CATEGORY TOTALS:
2
6.0
2.24
 

 

Field
Description
DateThe date the call was made.
TimeThe time the call was made.
Location CalledThe name of the place being called
Number CalledThe telephone number that was called.
MinutesThe length of the call, in minutes.
CostThe cost of the call.
Location Called FromLocation where credit card call was placed and number it was placed from.
Category Totals