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Voice Service
(Also known as: Telephone, Voicemail, Fax, Radio Service, Emergency Phones)

Eligible: Instructors, Physicians, Staff, Students, Researchers, IT Professionals

Emory's Library & Information Technology Services (LITS) provides Voice Service for over 30,000 telephone lines across the Emory Enterprise, including all University and most Healthcare facilities. The service provides staff with features and capabilities such as voice mail, conference calling, long distance, conference bridges, call forwarding, extension to cellular, and call center features.

The service includes various options with associated price points based on the business needs of the customer. For a complete list of monthly and one-time costs, please refer to the IT Billing Information.

To ensure its safe environment, Emory has taken precaution and installed over 400 Emergency Phones. The telephones are located in every elevator as well as on the campus grounds. These Emergency Phones link users directly and exclusively to the Emory Police Department (EPD) Communications Center, staffed 24 hours a day.

Emory University and Emory Healthcare use Radio Services to communicate with internal and external sources. Radio service is available 24/7 for two-way communication. The technology is "trunked", a complex, but efficient computer-controlled radio system. Custom talk groups are built for specific departments or individuals by request. The Emory Police Department and other units use Radio Services to communicate with the City of Atlanta and the police and fire stations of DeKalb and Fulton Counties. Hospital facilities management uses the service to communicate in clinics and hospitals.

Service Features & Options

Feature / Option Application
Telephone Extension - Physically connected phone line, fax/modem line, or remote call forward extension Telephone Extension
Virtual Fax - Users can create, receive and send faxes Xmedius Fax
IP Softphone: Basic  - Control your desk phone using your PC or can be used in lieu of a desk phone Telephone Extension
IP Softphone: Agent - Soft telephone client for Call Center Agents, showing call logs, calls in queue, and call center features Telephone Extension
Conferencing - Allows the caller to add other participants to a call (up to 6 parties, depending on telephone type) Telephone Extension
Forwarding - Allows users to control forwarding to any destination. On request, Remote Call Forwarding access may also be granted. Telephone Extension
Extension to Cellular  - EC500 Extension: Provides the ability to have incoming calls to your desk phone ring at the same time on your cell phone EC500
Conference Bridge - Meet-Me Individual Conference Bridge: Allows up to 6 parties to link up to participants on one call. A Conference Controller can manage participants from the designated telephone. Meet-Me 6 Party
Conference Bridge expanded - Meet-Me Expanded Conference Bridge: Allows up to 25 parties to link up to participants on one call. A Conference Controller can manage participants from the designated telephone. Meet-Me 25 Party
Unified Messaging - User is able to retrieve messages through a telephone, computer, or smart device Unified Messaging
Build custom talk groups for specific departments or individuals Trunk Radio
Instant access to the Emory Police 911 Emergency Channel Trunk Radio

Additional Service Information

Application / Option Cost
Telephone Extension $21/month
Unified Messaging None
EC500 $3.75/month for non IP phones
Meet-Me 6 Party $10.50/month
Meet-Me 25 Party $57.50/month
XmediusFax (Virtual) $10.50/month for fax phone number
Trunk Radio $61.65 per 800MHz radio and $26.45 per 900 MHz radio / month

To submit a request or to report an incident related to this service either call the IT Service Desk at 404-727-7777 or create the request or incident online at help.emory.edu