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VPN Checks

To use the Emory VPN in the future, your computer may need to pass several security checks. If you are failing one or more of them, and received a warning message saying you failed one of those security checks, continue reading for information on how to fix the problem. 

I'm Getting an Alert, but I have Antivirus and Firewall!

Unfortunately, sometimes the automated checks can fail to detect your antivirus and firewall software. Here are some things you can do that may help.

  1. Windows users: use the standard VPN client instead of connecting through a web browser. You can download the standard client from the VPN Tools web page.
  2. Mac users: be sure you have installed the "mac_f5epi" package in addition to the VPN client itself. You can download both programs from the VPN Tools web page.
  3. Make sure you have only one antivirus program installed. Antivirus programs tend not to work well together. Sometimes a program that is installed and disabled will cause the check to fail even if you have another program that is functioning correctly.
  4. If you are connecting through a web browser (which we don't recommend), you may see a message telling you that the browser needs permission to start endpoint checks. If you do, be sure to click Start inspection.

Emory Owned Devices

Please contact your Local IT support for assistance.

Personally Owned Devices

Emory staff are unable to provide direct support for personal devices.  You can try these suggestions to address the problem yourself, though.

 

Antivirus Failures

These are free antivirus products that should allow your computer to pass the check. Note that not all versions of these products may work. You also need to keep your antivirus definitions up to date.

  • For Windows Only:  Microsoft Security Essentials or Windows Defender
  • For Windows or MacOS:  Avira, AVG, Avast, TrendMicro, BitDefender

 

Firewall Failures

You need to make sure that the firewall that comes with your operating system is enabled in order to pass the check.  Note that the exact steps you need to take may vary based on your operating system version.