Call Center Management
Avaya CMS, ACD, Automatic Call Distribution, Verint
The Call Management System interfaces with the telephone system to collect call traffic and performance data
Services that are consultative in nature in contrast to the other categories which tend to be technology-based. These services may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.