Technical Infrastructure

Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.

Database Management

Database Management provides OIT and departmental customers/applications with the most robust, scalable, and highly available database service to meet their data and business needs. The majority of Emory University’s OIT applications run on relational database management systems (RDBMS) and managed by the OIT DBA team. As of today, OIT Database Management offers its application solution in Oracle, MS SQL Server, MySQL, PostgreSQL (AWS RDS), and Mongo Atlas DB (Cloud).

Identity and Access Management

Directory, MyNetID, MyPassword

At Emory, Identity and Access Management facilitates the management of electronic identities, used to initiate, capture, record and manage user identities and their related access permissions in an automated fashion

Integration Operations

Integration Hub, Java Application Server, DevOps Toolchain

This service most commonly used for software that enables communication and management of data in distributed applications

Network Management

Emory OIT Network Services provides a robust network management service referring to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

Operations Control-Management

Data Center, Colo

Operations Control and Management is a suite of offerings that helps ensure our IT services are delivered effectively and efficiently

Server Management

Virtualization, VM, SysAdmin

Running multiple independent virtual operating systems (VMs) on a single physical computer

Storage Management

NAS, SAN, Storage, Trusted Storage, backup, data

Storage Management provides central IT, academic, and research customers with a cost effective and highly available service to address their file and data management needs.

Resources

University Service Desk:
Phone: 404.727.7777
Mon-Fri: 7:00AM–6:00PM
Limited Support: After-hours, weekends and holidays

Student Walk-In Support:
Woodruff Library, 1st Floor
Mon-Fri: 11:00AM-6:00PM

Emory Healthcare Service Desk:
Phone: 404.778.4357(8-Help)
Other EHC Resources

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OPUS (Student) Help

OIT Shopping Cart & Billing Portal