UTS Merges Technical Operations Center and Data Center

March 20, 2011

The Data Center Operators and TOC Engineers are working as usual in the newly-renovated Technical Operations Center on the 3rd floor, Ste 319, of the NDB building. Online and operational, the new Center features state-of-the-art audio and visual equipment, with multiple projected images allowing the team to monitor SMARTS, Zabbix, HC Systems, and Control-M. The screen is flanked by a couple of 52" LCD screens for monitoring of cable and camera feeds.

After nearly 16 years in NDB Computer Room 301, the Data Center Staff is enjoying their new home. With today's servers generating higher heat loads, keeping the Computer Room cool and operating efficiently requires increasingly more cooling capacity. "We are pleased with the new spaces," said Dennis Dravland (Data Center). "The big move has made huge improvements in occupational safety and health for all employees that were working in that area. Emory management has shown their concern by making these changes happen. This move has made our work more pleasant which ultimately affects our ability to do our jobs," added James Proctor (Data Center).

Dawn Weaver (TOC) reported that "the new space is an environment that is indicative of what a Technical Operations Center should be. The new monitoring setup allows us to actively monitor services offered to the entire Emory community by being more proactive instead of reactive. Also, having the entire group together has proven to be a great idea and makes for a more cohesive service offering."

Bringing the two groups together aligns with the organization's goals and strategies of being a one-stop provider of a full range of monitoring services across the Enterprise.

For additional information on this or any other Emory OIT service, please contact the
University Service Desk at 404-727-7777, Monday - Friday 7 am - 6 pm.