Smart Device Enrollment (Smart Phone or Tablet)

On your computer

1. Sign in to a Duo-protected application (or the Duo Self-Service Portal) with your Emory Network ID and password.

   

2. At Welcome to Duo Security, select Get started.

   

3. On First, add a device, choose Duo Mobile (recommended).

   

4. Enter your mobile phone number, check the consent box, and select Continue. (Using a tablet with no number? Choose I have a tablet.)

   

5. Select Send me a passcode to confirm the number by text message.

   

6. Enter the texted passcode and select Verify.

   

7. On Download Duo Mobile, select Next, then leave this QR-code screen open on your computer - you will scan it with your phone.

   

   

On your phone (Duo Mobile app)

8. Install the free Duo Mobile app - look for this green “Duo Mobile” icon in the App Store (iPhone) or Google Play (Android). Open it after installing.

   

9. In Duo Mobile, tap Add, then Use QR code.

   

10. Scan the QR code shown on your computer.

    

11. Confirm the account name (Emory) and save.

    

12. The Emory account now appears in Duo Mobile. Your phone is linked.

    

Back on your computer

13. The QR-code screen shows a green check, then Added Duo Mobile. Select Continue.

    

14. Add one more device (recommended) for a backup - for example Touch ID or a Security key - or select I don’t want to add more devices to skip.

    

15. (Optional) If you add Touch ID, select Continue and follow your browser’s fingerprint prompt.
16. When you reach Setup completed!, select Log in with Duo. You will see a brief Success! Logging you in… and continue to your application.

    

Note on text message: A phone number and a text-message (SMS) code are used here only to confirm your device during enrollment. After enrollment, SMS is not an accepted method for everyday verification - use Verified Push, a Duo Mobile passcode, or a security key.

Tip: You are encouraged to register more than one device (for example a phone and a security key) so you always have a backup. See Add or manage a device below.

Important: You cannot use a phone call, text message, or Duo Mobile passcode to manage devices. If those are your only options, contact the University Service Desk (404-727-7777) or Emory Healthcare IS Customer Service (404-778-4357).

On your computer

1. 1. In your browser, open the Duo Self-Service Portal and click Manage Duo.

       

   2. At the verification prompt, click Other options (do not send a passcode).

       

   3. Select Manage devices.

      

   4. Complete the identity verification Duo presents (for example, enter the code in Duo Mobile).

      

   5. On the device management page, click Add a device.

      

   6. On add a device, choose Duo Mobile (recommended).

      

   7. Enter your mobile phone number, check the consent box, and select Continue. (Using a tablet with no number? Choose I have a tablet.)

      

   8. Select Send me a passcode to confirm the number by text message.

      

   9. Enter the texted passcode and select Verify.

      

   10. On Download Duo Mobile, select Next, then leave this QR-code screen open on your computer - you will scan it with your phone.

       

       

On your phone (Duo Mobile app)

1. 1. Install the free Duo Mobile app - look for this green “Duo Mobile” icon in the App Store (iPhone) or Google Play (Android). Open it after installing.

      

   2. In Duo Mobile, tap Add, then Use QR code.

      

   3. Scan the QR code shown on your computer.

      

   4. Confirm the account name (Emory) and save.

      

   5. The Emory account now appears in Duo Mobile. Your phone is linked.

      

Back on your computer

The QR-code screen shows a green check, then Added Duo Mobile. Select Continue.